e-commerce

E-commerce companies

To enhance customer experience and increase sales, offer your clients an additional premium option that puts you at the forefront and distinguishes you from competitors.

The "Call Robot" system helps e-commerce companies improve customer experience, increase conversion rates, and reduce operational costs by automating incoming and outgoing calls. This provides immediate and accurate responses to customer needs, giving you a significant competitive edge.

Incoming Calls

• Automated response and providing information about products, prices, promotions, and payment methods easily. • Allows customers to inquire about the status of their orders, track them, and know delivery times without the need to contact customer service representatives. • Guides customers through the necessary steps to process returns or exchange products. • Provides communication service without the need for human support staff, available 24/7. • Supports customers in their preferred language to enhance the international shopping experience.

Outgoing Calls

• Promotional calls for offers and services. • Helps increase conversion rates by reminding customers of abandoned shopping cart items. • Sends personalized alerts about special offers based on customers' purchase history. • Collects customer feedback after purchase to improve service quality through surveys and measuring customer satisfaction. • Communicates with customers about any delays in order deliveries and provides appropriate solutions. • Reminds customers to renew subscriptions or pay fees for subscription-based services.