banks

Banks and Financial Institutions

"RoboCalls" contributes to organizing banks and financial institutions through smart solutions that enhance customer experience and increase operational efficiency, helping to boost customer satisfaction and achieve strategic goals.

Incoming Calls

• The system automatically responds to customer inquiries about accounts, cards, loans, and various banking services. • It transfers customers to the appropriate departments within the bank based on the type of inquiry, reducing wait times and increasing service efficiency. • It interacts with customers in their preferred language, enhancing the experience for foreign clients and residents. • Performs tasks such as sending account statements, activating cards, and updating information without the need for human intervention. • The system can send automatic alerts when suspicious transactions are detected, enhancing financial security for customers.

Outgoing Calls

• Sending automatic notifications to customers about installment payment due dates, credit card bills, and any other financial obligations. • Contributing to strengthening banking relationships by offering credit card promotions, savings programs, or personal loans based on customer needs analysis. • Collecting customer feedback on banking services, helping improve performance and enhance customer loyalty. • The system can warn customers when unusual changes occur in their accounts or transactions associated with suspicious activities. • In emergency situations such as banking service disruptions or changes in financial policies, the system can communicate with customers to inform them of updates.